Refund policy

Refund And Return Policy

Effective Date: 20/03/2025

At FriKam, We Strive To Provide Our Customers With High-Quality Clothing That They Will Love. However, We Understand That Sometimes Things Don’t Work Out. This Refund And Return Policy Explains How We Handle Returns, Exchanges, And Refunds. By Making A Purchase On Our Website, You Agree To The Terms Of This Policy.

1. Returns

We Accept Returns On Items That Are Unworn, Unwashed, And In Their Original Condition, With Tags Still Attached, Within 14 Days Of The Delivery Date. To Initiate A Return, Please Follow These Steps:

  • Contact Us At hello@frikam.com With Your Order Number And The Item(s) You Wish To Return.

  • Provide A Reason For The Return (Optional).

  • Once Your Return Is Approved, You Will Receive Instructions On How To Return The Item(s).

Please Note: We Are Unable To Accept Returns On Sale Or Discounted Items, Or On Items That Have Been Worn Or Damaged.

2. Exchanges

We Currently Do Not Offer Direct Exchanges. If You Would Like A Different Size Or Colour, Please Return The Original Item And Place A New Order For The Desired Item.

3. Refunds

Once We Receive Your Returned Item(s), We Will Inspect Them To Ensure They Meet Our Return Criteria. If Your Return Is Approved, We Will Process A Refund To The Original Payment Method. Refunds Will Be Issued Within 5–7 Business Days Of Receiving The Returned Item(s).

  • If You Paid Via Credit/Debit Card, The Refund Will Be Applied To The Same Card.

  • If You Paid Via PayPal, The Refund Will Be Processed Back To Your PayPal Account.

Please Note: Shipping Fees Are Non-Refundable. Customers Are Responsible For The Cost Of Return Shipping Unless The Return Is Due To A Faulty Or Incorrect Item.

4. Faulty Or Incorrect Items

If You Receive A Faulty Or Incorrect Item, Please Contact Us Immediately At hello@frikam.com With Your Order Number And Photos Of The Item(s) In Question. We Will Provide A Prepaid Return Label For You To Send The Item Back, And We Will Issue A Full Refund Or Send You A Replacement Item, Depending On Your Preference.

5. How To Return An Item

To Return An Item, Please Follow These Steps:

  1. Contact Us At hello@frikam.com With Your Order Number And Details Of The Return.

  2. Pack The Item(s) Securely In The Original Packaging.

  3. Ship The Item(s) To The Address We Provide In The Return Instructions.

Please Use A Trackable Shipping Service To Ensure We Receive Your Return. We Are Not Responsible For Lost Returns.

6. Non-Returnable Items

The Following Items Are Not Eligible For Return:

  • Gift Cards

  • Items Marked As Final Sale

  • Custom-Made Or Personalized Items

7. Changes To This Refund And Return Policy

We May Update This Refund And Return Policy From Time To Time. Any Changes Will Be Posted On This Page, And The "Effective Date" Will Be Updated Accordingly. We Encourage You To Review This Policy Periodically.

8. Contact Us

If You Have Any Questions Or Concerns About Our Refund And Return Policy, Please Contact Us:

Email: hello@frikam.com
WhatsApp: 0777 19 19 210
Website: www.frikam.com